VP · INFORMATION TECHNOLOGY & OPERATIONS

◦ ISSAQUAH, WA

Enterprise technology and operations, led at scale.

A technology and operations executive with 15+ years running multi-site service organizations end to end. Directing a 31-person organization across 493 client environments on a $12M+ P&L, with full ownership of infrastructure, cloud, ERP, and security. ERP and cloud transformation delivered across four international sites. Executive incident commander through ransomware and business email compromise. CISM and PMP certified.

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CM · ISSAQUAH

2026

EXECUTIVE SCOPE

The operating mandate, in full.

Current remit at TeamLogic IT: end-to-end ownership of technology, operations, and security for a managed-services business, carried on a single P&L with direct accountability for delivery, staffing, and client outcomes.

P&L OWNERSHIP

$12M+

Full profit-and-loss ownership of the operation, directing delivery, operations, and staffing. Delivered $2.2M in recurring cost reduction, roughly 18% of the cost base, with no loss of service.

ORGANIZATION

31 people

Structured into three functional units: Dispatch, Support Desk, and Professional Services, each with owned outcomes. Two engineers developed and promoted into functional management.

CLIENT PORTFOLIO

493 envs

Managed client environments, grown from 451 to 493 through executive engagement. Two strategic accounts worth $1M and $600K a year personally retained.

MULTI-SITE / GLOBAL

4 sites

Prior remit at RPI Print: IT across four manufacturing sites in the US and the Netherlands on a $5.2M budget, with a 16-person team.

GOVERNANCE

SOC 2 / ISO

Security programs built and aligned to SOC 2, ISO 27001, and NIST. Zero Trust, IAM, privileged access, and patch governance standardized across environments.

RESILIENCE

99.9% up

Executive incident commander for ransomware, business email compromise, and major outages, with disaster recovery and business continuity built into the architecture.

MEASURED OUTCOMES

Before, and after.

Quality and cost moved in the right direction at the same time across the managed client base. Each figure is a documented start-to-current result.

SLA COMPLIANCE

87%→95%

Delivery restructured into owned functions.

CSAT

82%→90%

Executive engagement on strategic accounts.

UPTIME

99.6%→99.9%

Held at the ceiling across the portfolio.

CLIENT PORTFOLIO

451→493

Grown while sustaining retention.

COST BASE

−$2.2M

Roughly 18% out, no loss of service.

PROFILE

Fifteen-plus years leading technology and operations across managed services, manufacturing, and enterprise environments, with a career built on owning outcomes rather than advising on them.

The through line: infrastructure, cloud, ERP, and security run as one accountable operation. Leading a NetSuite to Epicor ERP program, moving 200-plus workloads to Azure and Microsoft 365, standing up governance to SOC 2 and ISO 27001 readiness, and holding a $12M+ P&L to a 99.9% uptime standard.

Founding and profitably exiting a managed-services firm sharpened the discipline of scaling without adding headcount. My focus now: a permanent senior seat owning technology and operations for an organization that treats resilience as an operating standard.

EXPERIENCE

Where the work was done.

2023 - PRESENT

VP of Operations & Technology

TEAMLOGIC IT · GREATER SEATTLE AREA

Full P&L ownership of a $12M+ managed-services operation and a 31-person organization serving 493 client environments. Restructured delivery into Dispatch, Support Desk, and Professional Services, developing two engineers into functional managers. Standardized Zero Trust, IAM, endpoint security, and patch governance aligned to SOC 2, ISO 27001, and NIST, and served as executive incident commander for ransomware, business email compromise, and outage events. Secured multiple strategic projects over $500K, and personally retained two accounts worth $1M and $600K a year.

$2.2M SAVED SOC 2 / ISO / NIST INCIDENT COMMAND

2021 - 2023

Director of Information Technology

RPI PRINT · TUKWILA, WA

Owned IT and a $5.2M budget across four manufacturing sites in the US and the Netherlands, leading a 16-person team. Led a NetSuite to Epicor ERP migration enabling a $183K annual accounting restructure, and moved 200-plus workloads to Azure, Microsoft 365, and colocation in six months on grant-funded credits. Built IT governance and security from the ground up to SOC 2 and ISO 27001 audit readiness, and modernized the architecture for stronger disaster recovery and business continuity. Cut roughly $130K a year in data center cost and $150K to $250K more through vendor consolidation.

$5.2M BUDGET 200+ WORKLOADS ERP MIGRATION

2015 - 2021

Owner & Founder

AIDMYCOMPUTER · GREATER SEATTLE AREA

Built a managed-services firm from zero to 165 clients, roughly $1.2M ARR, and 9 staff as a Microsoft Gold Partner, then executed a profitable acquisition exit with a six-month transition of every client relationship. Built the SLA, service-delivery, and tooling playbook that scaled without proportional headcount. Guided multiple clients through SOC 2 certification and one to ISO 27001, and established a governance model of independent six-month security assessments.

~$1.2M ARR GOLD PARTNER ACQUIRED

2012 - 2015

Solutions Architect

GANNETT PEAK BUSINESS SOLUTIONS · GREATER SEATTLE AREA

Designed infrastructure, cloud, and security solutions for SMB clients across varied industries. Served as primary technical escalation and vCIO advisor, delivering Microsoft 365 and Azure implementations and cybersecurity assessments that aligned technology roadmaps to business goals.

CLOUD & SECURITY vCIO ADVISORY

Enterprise technology and operations, led at scale.

The operating mandate, in full.

Before, and after.

Where the work was done.

Education and certification.

Open to VP, Technology & Operations.